This is a starter policy. Review it for compliance with local consumer-protection laws before accepting payments.
Future milestone payments are not payable until the relevant milestone is reached, subject to the student's written service agreement.
Fees covering work already completed may be non-refundable where permitted by law and where this was clearly disclosed before payment.
University, government, courier, translation, payment-processing and other third-party charges are subject to the third party's own refund rules and may be non-refundable.
If a student chooses to withdraw after work has started, any refund should be calculated according to the written scope of work completed and applicable law.